Challenging role and development opportunities.ANZ is accelerating the growth of its business in Asia. Our solid foundation for significant growth and investment has been built over more than 39 years since ANZ opened its first office in Asia. We recognise our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership and great opportunities that will enable the best in market to thrive as part of our diverse team.
Reporting directly to the Head of Channel Management, Retail Asia, you will be responsible for the creation of a regional call centre strategy to support the expanding retail business and divisional 2012 NPAT goals. In this role you will need to develop and execute a regional call centre vision and strategy for the Asia Retail business complementary to the overall strategy in ANZ Retail Group. You will need to take into consideration existing call centres within Australia and the Retail Asia business as well as regulatory and language constraints across the region. You would ideally be expected to provide innovative and strategic approaches to service delivery and organisation improvement, with particular emphasis on fostering and maintaining excellent customer service and cost effectiveness
As a head of call centre your other responsibility areas would include driving a sales culture within the business to maximise inbound cross selling opportunities to existing ANZ customers and achieve value creation targets by ensuring appropriate operational structures are in place and training to maximise opportunities. Apart from this, the role would expect you to provide effective senior management level leadership to frontline staff and managers, fostering a high performance team.
Skills
At least 10 years of relevant expereince of which at least 5 years management experience in retail banking. Asia experience mandatory. You would be expected to possess highly-developed interpersonal skills along with exceptional operational and strategic management skills. As you will be expected to provide leadership in a team environment, you must have exceptional ability to negotiate and influence others and communicate clearly to a wide variety of people, including customers, frontline, and client personnel. Demonstrated leadership ability with experience in business planning, strategic planning and consulting would be advantageous.
This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
“Valuing everyone between A aNd Z”.
Please apply at www.anz.com/asia , quoting ref no. RAF 100033.
